Patient flow: finding solutions to recurring challenges

11 March - 11 March The King's Fund

Schedule

  • 11 March

Registration opens, networking and exhibition

08:30 AM 09:00 AM

Breakfast session: Care traffic control: experience and benefits of centralising patient flow

09:00 AM 09:45 AM

Rebecca  Boyes

Stephen  Boyle

Neil Griffiths

Opening Plenary

10:00 AM 11:00 AM

Dr Katherine  Henderson

Amanda  Howard

Liz Sargeant OBE

Simon Williams

Refreshment Break, networking and scavenger hunt

11:20 AM 12:00 PM

Workshop A: Managing frailty

12:00 PM 01:00 PM

DB Dr John Blair

DG Dr Eliza Griffiths

Dr Jyothi Nippani

AT Abigail Taylor

Workshop B: Integrating the pathway

12:00 PM 01:00 PM

GC Graeme  Caul

IG Ian Goodman

ST Sarah  Telford

JV Julie  Vowles

Workshop C: Managing demand and capacity

12:00 PM 01:00 PM

SE Sandra  Eismann

AG Anthony  Geraets

KK Keith  Khunpha

DW Dr Henry Walton

Lunch, exhibition, scavenger hunt and networking

01:00 PM 02:05 PM

Workshop D: Managing risk 

02:00 PM 03:05 PM

Tim  Gillatt

Dr Ben Owens

Workshop E: Clear clinical plans

02:00 PM 03:05 PM

DC Dr Asma  Chaudhry

DD Dr John  Day

ZG Zoe  Gregori

MT Maria  Teresa Garcia

Workshop F: Understanding emergency department flow

02:00 PM 03:05 PM

Dr Clifford  Mann

Dr Chris  Moulton

Refreshment break, exhibition and networking

03:05 PM 03:25 PM

Closing Plenary

03:25 PM 04:25 PM

Dr David Oliver

Liz Sargeant OBE

Simon  Weldon

Sponsors

Exhibitors

Attendees

Speakers

SB

Sara Bailey

Lead for Operational Flow
Cornwall Foundation Trust
KM

Katherine Mann

Project manager
NSFT
CB

Craig Burke

Clinical Analyst
Croydon Health Service NHS
PW

Paul Walker

Operations Director
Norfolk and Norwich University Hospital
JW

Johnny Wells

Site Manager
N&NUHT
AR

Andrew Ryan

Site Sister/Charge Nurse
N&NUHT
NC

Natalie Cornish

Site Sister
N&NUHT
RZ

Rizwana Zaman

Speech Pathologist
NHS
NG

Natalie Green

Deputy Chief Nurse
University Hospitals of Leicester NHS Trust
MP

Meena Parekh

Lay member
NHS trust
BU

Barry Underwood

Operations manager
CPFT
OO

Olawale Olanrewaju

Intermediate Care Team Lead
CPFT
OW

Oena Windibank

Local Care Director
East Kent CCG's
BT

Becky Taylor

Senior Manager
Carnall Farrar
JL

Josh Lomax

Consultant
Carnall Farrar
TJ

Tessa Jelen

Chair
Westminster respiratory
HB

Hannah Brayford

Project Support Officer
Alzheimer's Society
SM

Sarah Midgley

Consultant in Emergency Medicine
Royal Derby Hospital
NM

Nick Masters

Service Manager for ED & Acute Medicine
Royal Cornwall Hospitals NHS Trust
TS

Toby Slade

Associate Medical Director
Royal Cornwall Hospitals NHS Trust
RJ

Robin Jones

Deputy Director of Operations
Royal Cornwall Hospitals NHS Trust
MT

Marc Thomas

Director of Policy for Emergency and Elective Care
NHS England and NHS Improvement
ET

Elaine Tipper

Interface GP
Oxford Health NHS Foundation Trust
EL

Elizabeth Lewis

Clinical Lead / Emergency Nurse Practitioner
NELFT
LB

Linda Barry

Emergency Nurse Practitioner
NELFT
HR

Helen Rowbottom

Programme Manager
NHS London
LJ

Louise Johnson

Deputy Divisional Head of Nursing
Oxford University Hospitals NHS Foundation Trust
GR

George Roe

Chief Operating Officer
North West Surrey Integrated Care Services
MS

Mohsin SALAHUDDIN

Clinical Director
North West Surrey Integrated Care Services
CB

Caroline Baker

Chief Executive Officer
North West Surrey Integrated Care Services
NM

Nicki Mantel-Cooper

Medical Director
North West Surrey Integrated Care Services
FR

Francesca Rawlings

UTC Service Manager
North West Surrey Integrated Care Services
SG

Sharon Gregory

OA & SS Division Director
Surrey and Borders Partnership
DW

David Winskill

PPV Board Member
London UEC Transformation and Belivery Board
JD

Josephine Daley

Team Manager JET
Oxleas NHS
IG

Ishbel Grey

Service Lead for assessment and Rehabilitation
Oxleas NHS
AM

Angie Miller

Service Manager
Oxleas NHS
DM

Darlene Mathen

Director of Medical Services
Ryde Hospital
AE

Abigail East

PhD Student
UCL
HO

Hayley Ollier

Contracts Manager
The Orders of St John Care Trust
AS

Anne Stratton

Director of Clinical Services
Hounslow & Richmond Community Healthcare NHSTrust
CR

Christina Richards

Systems Resiliience Manager/Urgent Care Lead
NHS Hounslow CCG
PM

Pauline Mason

Programme Manager
Hounslow & Richmond Community Healthcare NHS Trust
CS

Craig Simpson

General Manager
Sandwell And west Birmingham Trust
SA

Sara Jane Ashmore

Divisional General Manager South Notts
Nottinghamshire Healthcare Foundation Trust
BL

Ben Long

Regional Lead
Helpforce
RA

Rich Allen

Regional Programmes Manager
Roche
SN

Sean Nuzum

NHS Sector Director
Qualtrics
DK

Darren Keogh

Senior Analyst
NHS Improvement
MM

Matthew Marsh

Payment Policy Senior Manager
NHS England
LT

Louisa Thompson

Project Lead
NHS Sunderland CCG
JG

James Gray

National Sales Manager (Flow Solutions)
Servelec
GC

Grant Churnin-Ritchie

Business Development Manager
Servelec
RK

Rachel King

South London Neurosciences ODN Manager
NHS King's College Hospital
MD

Mike Dilley

South London Neurosciences Clinical Director
c/o King's College Hospital
KW

Kit Wu

South London Neurosciences ODN Manager
NHS King's College Hospital
SM

Sally Matravers

Assistant Director of Nursing - IPC
NHS England & NHS Improvement
SH

Samantha Hey

Business Development Manager
adam HTT Ltd
SR

Samuel Rose

Managing Consultant
2020 Delivery
KP

Karen Pask

Senior Improvment Manager
Improvement Cymru
RM

Rebecca Miller

Programme Manager
NHS Lothian
BL

Bennett Low

Programme Director
NHS England and NHS Improvement
DB

Dr John Blair

Consultant Geriatrician
South Warwickshire NHS Foundation Trust

11 March

Rebecca Boyes

Operational Lead Mid and South Essex
TeleTracking
Rebecca Boyes is the Teletracking Operational Lead for Mid and South Essex University Group. As a registered nurse with an extensive background in ED, Rebecca is passionate about delivering excellent patient care. Rebecca has also worked in both clinical and operational senior leadership roles in Surgery and Emergency and Urgent Care.

11 March

Stephen Boyle

Senior Nurse and product Specialist
TeleTracking
Stephen is a senior nurse who has worked extensively in healthcare management, healthcare improvement and healthcare IT. In healthcare IT, Stephen has worked extensively in the implementation and delivery of EMRs, with an emphasis optimising the clinical impact and benefits. Prior to TeleTracking, Stephen was responsible for developing new “cutting edge” AI solutions with IBM. Stephen has joined TeleTracking as the UK’s Product Specialist and is responsible for clinically leading and supporting pre-sales in engagement.

11 March

GC

Graeme Caul

Managing Director
Central and North West London NHS Foundation Trust

11 March

DC

Dr Asma Chaudhry

Specialist Trainee
Southend University Hospital NHS Foundation Trust

11 March

DD

Dr John Day

Consultant in Infectious Diseases and General Medicine
Southend University Hospital NHS Foundation Trust

11 March

SE

Sandra Eismann

Head of Demand and Capacity
NHS England and NHS Improvement

11 March

AG

Anthony Geraets

Senior Clinical Workforce Productivity Lead
NHS England and NHS Improvement

11 March

Tim Gillatt

Senior Improvement Manager
 NHS Improvement
Tim started his career in nursing, before taking management and leadership roles across the health sector. He is currently a Senior Improvement Manager with the Emergency Care Improvement Support Team, leading a team who work with local systems to support improvement in urgent care.
Tim is passionate about working with clinical team, encouraging them to lead sustainable change and improve services for their patients and local communities.He has been heavily involved in the #endPJparalysis and #last1000days campaigns, and is interested in improvement science and social movement as tools to lead change.
Outside of work, Tim is a keen Rotherham United fan and enjoys gardening and spending time with his family.

11 March

IG

Ian Goodman

Hillingdon Clinical Commissioning Group
Chair

11 March

ZG

Zoe Gregori

Associate Director for Medicine
Southend University NHS Foundation Trust

11 March

DG

Dr Eliza Griffiths

Consultant Geriatrician
South Warwickshire NHS Foundation Trust

11 March

Neil Griffiths

Managing Director
TeleTracking
Neil Griffiths is an experienced healthcare executive, bringing more than 20 years of public and private sector experience to TeleTracking’s UK operations. In his role as Managing Director, he is leading the UK business and is part of the global TeleTracking senior leadership team.
With his deep understanding of hospitals and experience of managing change, Neil ensures that TeleTracking’s approach and solutions are deployed in the most effective way to support long-term, sustainable impact.

Neil was the Deputy CEO and a board member at University College London Hospitals NHS Foundation Trust (UCLH), one of the leading acute academic hospital providers in the UK. In that capacity, he was responsible for the development of uclhfuture, the Trust’s ambitious transformation strategy that combines the creation of new operating processes and use of technology with the development of leadership and change management capabilities.

Neil was the entrepreneurial leader and a board member for the McKinsey Hospital Institute (MHI) in the UK. Neil holds an MBA from the University of Westminster and a BSc in Politics from the University of Bristol.

11 March

Dr Katherine Henderson

President
Royal College of Emergency Medicine
I am an Emergency Medicine clinician and have been a Consultant for over 20 years.

I believe that to deliver the best possible care for our patients we must strive to make Emergency Medicine a career that is sustainable for our future doctors.

I am passionate about challenging those who claim to know more about our specialty and patients than we do and who think their latest plan will reduce the number of patients coming to use our services. I believe that we must maintain our clinical standards and refuse to let our staff work in crowded departments.

I am an experience clinical leader having been the clinical lead at the Homerton Hospital and most recently at St Thomas' Hospital in London. I have led a department through a major expansion of Consultant numbers in response to increased patient demand and through a major rebuild. I have a MSc in Healthcare Risk Management. I am the RCEM London Board Chair so sit on RCEM Council and have been one of the College Executive team as the RCEM Registrar. I am President of RCEM as if 1st October 2019

Interests
EM department culture - promoting staff happiness as critical to improving patient safety. Happy staff care and notice.
Business Continuity- I teach about this important topic - if we have good continuity planning we can manage big events better -and these sorts of issues are much more common.

11 March

Amanda Howard

National Lead for Reducing length of stay programme
NHS England
Head of Reducing Length of Stay Programme (NHS England and NHS Improvement – National UEC Team)
Amanda has spent more than 18 years contributing to healthcare transformation across the NHS and is currently doing so as the Head of Reducing Length of Stay (RLoS) Programme for NHS England and NHS Improvement.
Her NHS career includes 15 years working in operational hospital management in Wales, as well as time spent with the Welsh Government as National Urgent Care Improvement Manager before moving to Bristol to work for the Clinical Commissioning Group as Head of Urgent Care. Amanda joined NHS England and NHS Improvement in her current role in 2018 and looks forward to working collaboratively to make an impact on this important issue.
When she is not living and breathing all things urgent and emergency care, Amanda spends time travelling, practicing yoga, and working on plans to relocate to the country with her Husband and their four children.

11 March

KK

Keith Khunpha

Demand and Capacity Technical Delivery Lead
NHS England and NHS Improvement

11 March

Dr Clifford Mann

Consultant in Emergency Medicine / National Clinical Advisor
Tauton and Somerset NHS Foundation Trust / Accident and Emergency, NHS England and NHS Improvement
Dr. Clifford Mann qualified in 1986 from London University. He has been a full time consultant in Emergency Medicine at Taunton & Somerset NHS Foundation Trust since 1999.
From 2013-16 he was President of the Royal College of Emergency Medicine and in 2016 took up the post of National Clinical Advisor with NHS England.
Since 2017 he has been the GIRFT National Clinical Co-Lead for emergency medicine. In 2018 he was awarded an OBE for services to emergency medicine.
In 2019 he was appointed National Clinical Director (Urgent & Emergency Care).

11 March

Dr Chris Moulton

Consultant in Emergency Medicine / Vice-President
Royal Bolton Hospital / Royal College of Emergency
Dr Chris Moulton has been a Consultant in Emergency Medicine at the Royal Bolton Hospital in the North of England for over 25 years. He was the Vice-President of the Royal College of Emergency Medicine for six years (from 2013 to 2019) and is also the co-author of the standard textbook “Lecture Notes: Emergency Medicine” (Wiley-Blackwell, Oxford). Chris is a Fellow of the Royal College of Emergency Medicine, a Fellow of the Royal College of Anaesthetists and a Member of the Royal College of General Practitioners. Previously, he was Senior Lecturer in Emergency Medicine at the Victoria University of Manchester and Secretary of the European Society for Emergency Medicine. He is now a visiting Professor in Emergency Medicine at the University of Bolton. As the Clinical Co-lead for the national “Getting It Right First Time” programme for Emergency Medicine, Chris is required to visit A&E departments all around the UK and compare their data with national parameters.

11 March

Dr Jyothi Nippani

Consultant Obstetrician and Gynaecologist, Deputy Medical Director
Associate Medical Director for Service Improvement, South Warwickshire NHS Foundation Trust
Jyothi Nippani is a Consultant Obstetrician and Gynaecologist and the Foundation Group AMD for Service improvement in South Warwickshire Foundation Trust. She has been the AMD for the Emergency Division. She is currently the National Clinical Lead for the Reducing length of Stay (RLoS) programme.
She is also the Clinical Director in NHSI -Emergency and Elective Improvement.
She has done her Masters in Medical Leadership and has been formally trained as a flow coach with the Sheffield Microsystem Academy. She is keen in LEAN methodology as an improvement science in health care settings.
She has led on Acute Flow Programmes in the Trust, including implementation of extended day and 7 day working, speciality in reach, speciality rightsizing, Annualisation of consultant job planning to allow for flow, Hospital @night and frailty.

11 March

Dr David Oliver

Consultant Physician, Fellow
The King's Fund
Professor David Oliver is seconded to the Fund as visiting fellow, alongside his clinical job as an NHS consultant in geriatrics and acute general medicine at the Royal Berkshire NHS Foundation Trust. A hospital doctor since 1989, David was also a consultant and clinical director at South London NHS Trust from 1998 to 2004.
In July 2016 he was elected clinical vice-president of the Royal College of Physicians.
At the Fund, David has co-authored the reportMaking our health and care systems fit for an ageing population; worked with numerous health economies advising on integrated services for older people; and co-organised conferences and workshops, alongside writing blogs.
He was president of the British Geriatrics Society until 2016, was the Department of Health National Clinical Director for Older People until 2013, and is currently a visiting professor at City University. He is a specialist clinical adviser for the NHS Emergency Care Improvement Partnership.
David was recently named in the HSJ top 100 clinical leaders and top 50 integrated care leaders lists. He is writes a weekly column, ‘Acute perspective’, in the BMJ, and has written for several other publications. He is as a commentator in broadcast and print media. Academically, he has published more than 120 research papers, reviews book chapters and editorials.
In addition to his medical qualifications, David has Masters degrees in health leadership, healthcare ethics and law, and postgraduate diplomas in health management and medical education.

11 March

Dr Ben Owens

Consultant in Emergency Medicine, Divisional Emergency Care Lead
Sherwood Forest Hospitals and Urgent Care Advisor, Midlands, NHS England and NHS Improvement
Dr Ben Owens graduated from Sheffield Medical School in 1999 trained in the UK and Australia in Emergency Medicine. He has been an ED consultant for 11 years and has been involved in Medical Management for 10 of those and is currently the Clinical Lead for Emergency Care. During this time he has been involved in setting up Acute Medicine, the Short Stay Unit, ambulatory care, co-located primary care service with the ED, 7 day working and was the emergency flow lead within the trust amongst other things.

He is an Emergency Care Clinical Advisor for NHSEI and works with the Emergency Care Intensive Support Team to support other emergency care systems to improve patient care and performance by aligning systems designed around the patient across the whole emergency pathway on a national and regional level. He believes passionately that understanding the concepts of balancing risk and leadership are vital for the future of the NHS. His emergency department has been rated outstanding for leadership by the CQC and is consistently in the top 10% of trusts for the 4h standard.

11 March

Liz Sargeant OBE

Clinical Lead, Health and Social Care Integration on Emergency Care Improvement Support Team
NHS England and NHS Improvement 

11 March

11 March

AT

Abigail Taylor

Advanced Clinical Practitioner
South Warwickshire NHS Foundation Trust

11 March

ST

Sarah Telford

Hillingdon Hospitals
Chief Executive

11 March

MT

Maria Teresa Garcia

Garcia, Deputy Ward Manager
Southend University Hospital NHS Foundation Trust

11 March

JV

Julie Vowles

Care of Elderly Consultant
Hillingdon Hospitals

11 March

DW

Dr Henry Walton

Senior Medical Productivity Advisor, Emergency Medicine Registrar
NHS England and NHS Improvement

11 March

Simon Weldon

Kettering General Hospitals NHS Foundation Trust
Chief Executive
Simon Weldon has been leading Kettering since April 2018. Prior to that he was director of operations and delivery at NHS England responsible for the urgent and emergency care transformation programme.

11 March

Simon Williams

Director of Adult Social Care
Local Government Association

11 March

TeleTracking

TeleTracking are the world leading provider of Patient Flow Command Centres with 29 years of experience of delivering significant productivity improvements in hospital Operations. Patient Flow Command Centres help large, complex health systems to achieve operational transformation to improve patient access and safety, enhance staff experience by reducing cognitive load, and drive transparency to help managers improve resource utilisation and best deploy public monies toward patient care. TeleTracking currently serves as a trusted partner to more than 350 health systems and integrated delivery networks, covering approximately 1,000 hospitals and 400,000 beds. The TeleTracking solution includes Precision Patient Placement, Portering, Cleaning, Predictive Analytics, Real Time Locating Services alongside a client success focused services team who work to deliver our best practices in real world NHS environments.

Health Navigator

Health Navigator predicts and prevents avoidable urgent and emergency care. This means addressing the £6bn problem of patients that repeatedly return to A&E without receiving the holistic care they really need. We do this by combining the power of predictive AI with nurse-led patient health coaching and behaviour change. Through locally trained predictive algorithms operating daily on Trust servers, we identify patients with a high probability of non-elective bed-day consumption. Our registered nurses on-site then recruit these patients to a 4-6 month proactive health coaching intervention that is scientifically demonstrated to improve patient outcomes and delivers significant urgent and emergency care activity and cost savings.

Humetrix

Humetrix has pioneered the development of innovative digital health applications over the past 20 years. For the last 10 years Humetrix has been a pioneer in the development of patient facing mobile health applications deployed worldwide which have won many government and industry awards in the U.S. and in Europe. Among these applications, Humetrix’s emergency care application SOS QR won, in 2016, the prestigious FCC Chairman’s award in the United States. It was selected in 2018 as one of the innovative patient facing technologies for the NHS’s Testbed programme in the UK where it was successfully deployed in the Sheffield region.
SOS QR is now available through the NHS App Library and is also available for e-prescription to NHS patients by the 56% of GP practices that use the EMIS Health system. SOS QR is the digital version of an emergency bracelet available to be prescribed to patients with chronic conditions, severe allergies, or specific medications. SOS QR users securely create an emergency record that ambulance and A&E personnel can immediately access via scanning of a unique QR code visible on the user smartphone or on a wallet card printed via the app. When the QR code is scanned emergency contacts automatically receive an alert with the GPS location of the emergency. As a globalized application, SOS QR uniquely translates the user’s emergency record into the language of the emergency responder.

Servelec

At Servelec, we’re improving the way medical practitioners help care for patients by creating integrated solutions that save time, reduce paperwork and minimise risks.

Servelec is the market leader in both the mental health and community health sectors in England. Our integrated software solutions bridge secondary care, GP and social care systems, providing you with greater insight into a patient’s wellbeing.

Flow provides a real-time view of bed occupancy by interfacing with the existing PAS and departmental solutions to provide a seamless and intuitive user experience.


The King's Fund

The King’s Fund is an independent charity working to improve health and care in England.

Our mission describes how we will achieve this:
  • through our research and policy analysis
  • through the work we do with individuals, organisations and communities building their capability, supporting them to adopt best practice and share learning
  • by bringing people together through events and networks to discuss and learn from evidence from the United Kingdom and across the world
  • by promoting greater understanding of health and care policy and practice – helping people to make sense of a complex and rapidly changing environment.

Registration opens, networking and exhibition

08:30 AM 09:00 AM Orangery, ground floor

Grab your badge, some refreshments and visit the exhibition stands before the start of the breakfast session at 9.00am in the Maynard theatre.
Breakfast session

Breakfast session: Care traffic control: experience and benefits of centralising patient flow

09:00 AM 09:45 AM Maynard theatre, lower ground floor

9.00am 
Welcome and introduction
Neil Griffiths, Managing Director, TeleTracking

9.05am
Care traffic control: experience and benefits of centralising patient flow
Stephen Boyle, Senior Nurse and product Specialist, TeleTracking
Rebecca Boyes , Operational Lead Mid and South Essex, TeleTracking

Many complex industries (such as air travel and nuclear power) have centralised information and decision making functions that provide operational visibility for real time decision making. While still uncommon within the NHS, several NHS organisations have adopted this model based on TeleTracking’s 29 years of experience in delivering patient flow improvements. In this session, delegates will learn about the approach and its benefits.

9.35am
Questions and discussion 

This session is hosted by TeleTracking. 

Speakers

TeleTracking Breakfast Session.pdf Download Link
AM Sessions

Opening Plenary

10:00 AM 11:00 AM Burdett theatre, ground floor

10.00am
Welcome and introduction
Liz Sargeant OBE, Clinical Lead, Health and Social Care Integration, Emergency Care Improvement Support Team, NHS England and NHS Improvement

10.05am
Opportunities and challenges to improve patient flow
Dr Katherine Henderson, President, Royal College of Emergency Medicine

10.20
Reducing length of stay: implementing the new guidelines at a national level for improved flow
  • Hear how to reduce the risk of harm to patients from physical and mental deconditioning by reducing the length of their stay.
Amanda Howard, National Lead for Reducing length of stay programme, NHS England

10.35am
Improving outcomes for people: the right care, in the right place, at the right time
  • Hear about the role local government can play in maximising independence and reducing unnecessary stays in hospital for patients.
Simon Williams, Director of Adult Social Care, Local Government Association (confirmed)

11.05am 
Questions and discussion 

Speakers

Amanda Howard.pdf Download Link
Katherine Henderson.pdf Download Link
Simon Williams.pdf Download Link

Refreshment Break, networking and scavenger hunt

11:20 AM 12:00 PM Orangery, ground floor

Take part in the scavenger hunt (3 x £100 John Lewis vouchers up for grabs!), visit the exhibition stands and decide which of the 3 workshops you would like to attend after the tea break. No need to sign up in advance, just show up to the one you want (first-come, first-serve).
AM Sessions

Workshop A: Managing frailty

12:00 PM 01:00 PM Burdett theatre, ground floor

12.00am
Welcome and introductions

In this workshop, you will learn in depth about the ‘plan, do, study, act’ approach to managing frailty at the front door using improvement methodology.

You’ll hear how this approach allows patients to be seen by the right multi-disciplinary team first time in the right environment, bypassing emergency departments.With continuous improvementand evaluation, this pathway can lead to a significant reduction in beds used and a length of stay.

You’ll also learn how the right leadershipis essential for keeping the clinical team engaged.


Jyothi Nippani, Consultant Obstetrician and Gynaecologist,
Deputy Medical Director, Associate Medical Director for Service Improvement, South Warwickshire NHS Foundation Trust 
Abigail Taylor, Advanced Clinical Practitioner, South Warwickshire NHS Foundation Trust
Dr Eliza Griffiths, Consultant Geriatrician, South Warwickshire NHS Foundation Trust 
Dr John Blair, Consultant Geriatrician, South Warwickshire NHS Foundation Trust

12.40pm
Questions and discussion

Speakers

Workshop A.pdf Download Link
AM Sessions

Workshop B: Integrating the pathway

12:00 PM 01:00 PM Maynard theatre, lower ground floor

12.00pm 
In this workshop, you will learn how to put integration in practice.

Our facilitators will showcase how to create a system approach
to managing the emergency and urgent care pathway, working together across acute, community, mental health, primary and social care services.
Sarah Tedford, Chief Executive, Hillingdon Hospitals (workshop chair) 
Ian Goodman, Chair, Hillingdon Clinical Commissioning Group 
Graeme Caul, Managing Director, Central and North West London NHS Foundation Trust 
Julie Vowles, Care of Elderly Consultant, Hillingdon Hospitals 

12.40pm
Questions and discussion

Speakers

Workshop B.pdf Download Link
AM Sessions

Workshop C: Managing demand and capacity

12:00 PM 01:00 PM Edwards room, first floor

12.00pm 
In this session, you will hear from the Demand and capacity team and Clinical workplace productivity team who will provide an update on their national work to provide practical tools that underpin workforce planning. 

You will hear about:
  • a new demand and capacity model to support flow and inform job planning
  • a multi-disciplinary approach to workforce planning, focussing on the competencies and capabilities of the workforce 
  • a support package helping optimisation of workforce deployment systems. 
Sandra Eismann, Head of Demand and Capacity, NHS England and NHS Improvement 
Keith Khunpha, Demand and Capacity Technical Delivery Lead, NHS England and NHS Improvement 
Dr Henry Walton, Senior Medical Productivity Advisor, Emergency Medicine Registrar, NHS England and NHS Improvement 
Anthony Geraets, Senior Clinical Workforce Productivity Lead, NHS England and NHS Improvement 

12.40pm
Questions and discussion

Speakers

Workshop C (1).pdf Download Link

Lunch, exhibition, scavenger hunt and networking

01:00 PM 02:05 PM

Take part in the scavenger hunt (£100 John Lewis vouchers up for grabs!) by visiting the exhibition stands in the Orangery. Do not forget to chose your next workshop. No need to sign up in advance, just show up to the one you want (first-come, first-serve).
PM Sessions

Workshop D: Managing risk 

02:00 PM 03:05 PM Burdett theatre, ground floor

2.05pm 
In this workshop, our facilitators will examine the relationship between managing risk and improving flow.

You’ll hear how the perception of what constitutes risk to life influences patient flow within a hospital, in ways that are complex and culturally entrenched.

You will also analyse practical examples for managing risk, such as increasing ambulatory care, reducing length of stay, improving front-door streaming and establishing good site management.

Speakers:
Dr Ben Owens, Consultant in Emergency Medicine, Divisional Emergency Care Lead, Sherwood Forest Hospitals and
Urgent Care Advisor, Midlands, NHS England and NHS Improvement 
Tim Gillatt, Senior Improvement Manager, NHS Improvement 

Speakers

Workshop D.pdf Download Link
PM Sessions

Workshop E: Clear clinical plans

02:00 PM 03:05 PM Maynard theatre, lower ground floor

2.05pm 
In this workshop, you will explore practical examples of how to formulate clinical criteria for discharge. The speakers will illustrate how good clinical criteria enable multi-disciplinary teams to be more co-ordinated and minimise delays in transfers of care.

The speakers will also share insights from the training and awareness methods they have used to embed criteria-led discharge and describe the obstacles they have identified and how to overcome them.

Clinical case studies will be a part of the learning this session offers.

Speakers:
Dr John Day, Consultant in Infectious Diseases and General Medicine, Southend University Hospital NHS Foundation Trust  
Maria Teresa Garcia, Deputy Ward Manager, Southend University Hospital NHS Foundation Trust 
Dr Asma Chaudhry, Specialist Trainee, Southend University Hospital NHS Foundation Trust 
Zoe Gregori, Associate Director for Medicine, Southend University NHS Foundation Trust 

Speakers

Workshop E.pdf Download Link
PM Sessions

Workshop F: Understanding emergency department flow

02:00 PM 03:05 PM Edwards room, first floor

2.05pm 
In this workshop you’ll hear from experienced clinical consultants who have also worked in national programme design. They will explain the consequences of poor flow in the emergency department and explore the importance of measuring flow beyond the four-hour standard and discuss methodology.

You will also look at the correlation between crowding and flow and what remedies and mitigations are available.

Speakers:
Dr Chris Moulton, Consultant in Emergency Medicine, Royal Bolton Hospital, Vice-President, Royal College of Emergency Medicine 
Dr Clifford Mann, Consultant in Emergency Medicine, Tauton and Somerset NHS Foundation Trust, National Clinical Advisor, Accident and Emergency, NHS England and NHS Improvement  

Speakers

Workshop F.pdf Download Link

Refreshment break, exhibition and networking

03:05 PM 03:25 PM Orangery, ground floor

Your last chance to take part in today's scavenger hunt (to win £100 John Lewis vouchers) and visit the exhibition stands. The winners will be announced in the final session and must be present to win!
PM Sessions

Closing Plenary

03:25 PM 04:25 PM Burdett theatre, ground floor

3.25pm 
Welcome back
Dr David Oliver, Consultant Physician, Fellow, The King’s Fund

3.30pm 
Learning from those on the front line of service delivery
In this discussion you’ll hear from key experts who have managed to get good flow results, comparing notes on challenges and solutions.
Hear how they managed to turn around persisting problems and establish improved flow.
Simon Weldon, Chief Executive, Kettering General Hospital NHS Foundation Trust 
Liz Sargeant OBE, Clinical Lead, Health and Social Care Integration, Emergency Care Improvement Support Team, NHS England and NHS Improvement


4.10pm 
Questions and discussion 

4:45pm
Close of conference 

Speakers